Refund policy

Return & Refund Policy

No Returns:
We do not accept returns or exchanges once an order has been delivered.

Damaged or Wrong Item:
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

After reviewing the issue, we may offer a replacement or refund where applicable.

Change of Mind:
We do not offer refunds or returns if you simply change your mind, order the wrong product, or no longer want the item.

Opened/Used Products:
For hygiene and safety reasons, opened or used beauty/self-care products cannot be returned or exchanged.

Order Cancellation:
Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation is not possible.

Refund Processing:
If a refund is approved, it will be processed through the available payment method within a reasonable processing period.

Contact:
For any issue with your order, please contact us through WhatsApp or email as soon as possible.